Refund Policy

Due to the digital nature of my products, I’m unable to offer refunds or exchanges. All sales are final. However, if you ever need help with one of my products, please contact me at santisouk@bigtimestudio.org.

In case of custom design, once the final files have been sent to the email address provided by the customer, no refunds or exchanges can be made.

If draft finals have been sent to the email address provided by the customer, and a cancellation has been requested, 50% of the cost of the order will be refunded.